GENERAL

Once you’ve read through our rules, be sure to join our community Discord and react to welcome message in order to get your member role.

You can find us in the FiveM server list by searching “New Era” OR you can direct connect using the F8 console with the following:

play.newerarp.com OR server IP 135.148.136.156

Note: You must have both Steam and Discord running in order to connect to New Era.

Clearing your cache is an easy first step you can take when troubleshooting issues with your game. We recommend clearing your cache regularly, especially if you play frequently on multiple servers.

  1. Right click your FiveM icon and press “Open File Location”
  2. Double click on “FiveM Application Data” and open the “Data” folder
  3. Delete the “cache”, “server-cache” and “server-cache-priv” folders

If you have any suggestions to improve a current system or if you have an idea for a new feature that you’d like to see in the city, we’d love to hear from you! Submit a feedback form here.

You can adjust the sound of certain effects like the boombox music, sound effects, loading screen music, and other misc. sounds not associated with the base GTA gmae by going into your PC’s system sound settings and adjusting the FiveM Chromium subprocess. (System -> Settings -> Sound -> Advanced)

You sure can! Simply open a ticket and let us know which vehicle you want to see added. Once your request is received, it will be reviewed and either approved or denied based on the quality and optimization of car model.

Vehicle requests go through a pretty heavy testing process before they are implemented into the server and will be added in the order they’re submitted.

TECHNICAL

How do I clear my cache?

Clearing your cache is an easy first step you can take when troubleshooting issues with your game. We recommend clearing your cache regularly, especially if you play frequently on multiple servers.

  1. Right click your FiveM icon and press “Open File Location”
  2. Double click on “FiveM Application Data” and open the “Data” folder
  3. Delete the “cache”, “server-cache” and “server-cache-priv” folders

You can adjust the sound of certain effects like the boombox music, sound effects, loading screen music, and other misc. sounds not associated with the base GTA gmae by going into your PC’s system sound settings and adjusting the FiveM Chromium subprocess. (System -> Settings -> Sound -> Advanced)

You can adjust the sound of certain effects like the boombox music, sound effects, loading screen music, and other misc. sounds not associated with the base GTA gmae by going into your PC’s system sound settings and adjusting the FiveM Chromium subprocess. (System -> Settings -> Sound -> Advanced)

Gameplay

Press F3 to toggle the emote menu while in game. You can also type “/e [emote name]” to quickly perform an emote. Type “/e c” to cancel an emote.

You can press F7 while in game make player IDs visible over each player’s head. You can also check your own player ID by typing “/id”.

We’ve put together a list of some of our most useful keybinds in our “Getting started” guide here.

Reporting

Please use the Ticket feature in our Discord server to report any bugs or issues you might be having.

If you’re in the city and experiencing a game-breaking issue that cannot be resolved on your own, you can use our /report feature to immediately report it to the staff team. A member of the staff will reach out to you as soon as possible in a ticket to remedy the issue.

We want all of our players to feel comfortable reporting an issue if they feel they’ve experienced something that is in violation of our “Player Policies” or “Server Rules.” Players should also feel comfortable reporting Roleplay Quality issues.

Please open a ticket with the staff team to report any issues you’re having with another player. Provide as many details about the situation as possible including screenshots, screen recordings, etc. to help the staff with their investigation.

You may also use our in-game reporting feature to send a confidential report that captures the details of the players around you by typing “/report [your report details go here!].” A member of the staff team will reach out to you through our ticket system to discuss the report and move forward with any investigation.